Contact Us

Want to contact the Casinos Not On Gamstop team? This page explains what we can help with, what to include in a message, and where to go instead if your question is about a casino account, a bonus or a withdrawal. We are an independent review site, so we do not run any of the casinos we cover and cannot see or change your account with them.

What we can help with

Our editorial team researches and reviews sites that operate outside the GamStop scheme, and we are happy to hear from readers about the content itself. Good reasons to get in touch include:

• Corrections – a bonus term, payment method or licence detail on a review looks out of date or wrong.
• Feedback on a guide – something was unclear, or you would like a topic explained, such as wagering requirements or identity checks.
• Reader experiences – you want to tell us about a problem with a casino we list, so we can weigh it in future reviews.
• Business and editorial queries – questions about how we work, covered in About Us.

We cannot recover funds, reverse a decision or guarantee that a casino will reply to you. Nor can we give legal or financial advice.

What to include in your message

A clear message gets a faster and more useful reply. Please give us:

1. The page or casino name your message concerns.
2. What you saw, and what you believe is correct.
3. Where you found the evidence, such as a screenshot of the casino's own terms, with the date you viewed it.
4. Whether you are happy for us to use your comments, without your name, in our research.

Please do not send passwords, full card numbers or copies of identity documents. We never need them.

If your question is about a casino account

Problems with a specific account are dealt with by the casino, not by us. The order below usually works best:

1. Use the casino's live chat or support email, and keep a record of the date, time and reply.
2. Re-read the bonus and general terms. Many disputes turn on wagering rules, maximum bet limits, expiry dates or cashout caps.
3. If support does not resolve it, use the casino's formal complaints procedure and ask for a written answer.
4. If the operator holds an overseas licence, check whether the licensing body accepts player complaints and what evidence it asks for.

Be realistic about protections. A casino that is not licensed by the UK Gambling Commission is outside its rules and complaint routes, and options for recovering money may be limited. Our reviews of non GamStop casinos set out the licence each site says it holds, but that is the operator's claim, and you should verify it yourself.

Withdrawal and verification delays

Delays usually come from identity checks, source-of-funds questions or unmet bonus conditions. Before you escalate, check that your documents are clear and match your account details, that any bonus wagering is complete, and that you are within the casino's stated withdrawal limits. We do not process payments and cannot speed them up, and we do not promise that any withdrawal will be paid.

Need support for your gambling?

If gambling is causing you worry, help is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133, and support is also available through BeGambleAware. If you have joined GamStop, you can also use blocking software and deposit or loss limits. Our Responsible Gambling page explains these tools. Contact them directly rather than through us, as we are not a support service.

Response times and how we use your message

We aim to read every message, but we cannot promise a reply time or a reply to every enquiry. Corrections are checked against the casino's own published terms before we update a page. Messages are used only to deal with your enquiry. See our Terms and Conditions for the wider rules that apply to using this site.

A note on independence

We may earn a commission if you sign up with a casino through links on this site. That does not decide our rankings, and getting in touch will not change how a casino is reviewed. You must be 18 or over to gamble. Gambling should be entertainment, never a way to make money or solve money problems.